Contact Centre
Leading the BPO industry in Malaysia through teleservicing, our contact centre services have shown to deliver outstanding results with our successful methods aligned with our company values of connectedness.
Our key solutions
CUSTOMER ACQUISITION & ACTIVATION
- Telemarketing
- Inbound & Outbound sales
- Field Pick Up
- Order Verification
CUSTOMER PROSPECTING
- Generation
- Lead Profiling
- Lead Management
ORDER PROCESSING
- Order Status
- Billing Enquiries
- Account Management
RETENTION MANAGEMENT
- Welcome Calls
- Affinity Programs
- Customer Surveys
- 3rd Party Verification
SOLVE AT SOURCE
- Customer Contact Management
- Issue Reporting & Tracking
- Issue Resolution
COLLECTIONS
- Reminder Calls
- Pre Charge – Off Collection
- Post Charge – Off Collection
Requirements on our contact centre team
To become the best outsourced contact centre service provider, we find the most talented customer service representatives and marketing professionals, with experience in:
● Appointment Setting
● Cross Selling & Upselling
● Telemarketing Services
● Market Research & Survey
● Product or Service Promotion
● Lead Generation
● Answering Service
● Customer Service
● Cross Selling & Upselling
● Telemarketing Services
● Market Research & Survey
● Product or Service Promotion
● Lead Generation
● Answering Service
● Customer Service
● Direct Response Marketing
● Help Desk Solutions
● Tech Support Solutions
● Sales Lead Qualification
● Email & Chat Support
● Transcription Service
● Order-Taking Service
● Billing & Product Information
● Help Desk Solutions
● Tech Support Solutions
● Sales Lead Qualification
● Email & Chat Support
● Transcription Service
● Order-Taking Service
● Billing & Product Information
Connect with us!
Drop us a note for a free consultation!
