Contact Centre

Leading the BPO industry in Malaysia through teleservicing, our contact centre services have shown to deliver outstanding results with our successful methods aligned with our company values of connectedness.

Our key solutions

CUSTOMER ACQUISITION & ACTIVATION

  • Telemarketing
  • Inbound & Outbound sales
  • Field Pick Up
  • Order Verification

CUSTOMER PROSPECTING

  • Generation
  • Lead Profiling
  • Lead Management

ORDER PROCESSING

  • Order Status
  • Billing Enquiries
  • Account Management

RETENTION MANAGEMENT

  • Welcome Calls
  • Affinity Programs
  • Customer Surveys
  • 3rd Party Verification

SOLVE AT SOURCE

  • Customer Contact Management
  • Issue Reporting & Tracking
  • Issue Resolution

COLLECTIONS

  • Reminder Calls
  • Pre Charge – Off Collection
  • Post Charge – Off Collection

Requirements on our contact centre team

To become the best outsourced contact centre service provider, we find the most talented customer service representatives and marketing professionals, with experience in:

● Appointment Setting
● Cross Selling & Upselling
● Telemarketing Services
● Market Research & Survey
● Product or Service Promotion
● Lead Generation
● Answering Service
● Customer Service
● Direct Response Marketing
● Help Desk Solutions
● Tech Support Solutions
● Sales Lead Qualification
● Email & Chat Support
● Transcription Service
● Order-Taking Service
● Billing & Product Information

Connect with us!

Drop us a note for a free consultation!

B-17-4, Level 17, Tower B (Plaza Pantai),
Persiaran Pantai Baru, Off Jalan Pantai Baru, 59200, Kuala Lumpur.

019 232 2242
enquiry@wingostarrgroup.com

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