Inbound Call Center

Most people who have never been in call centers or have never had working experience at the call center will not know that there are many types of call center services. Some people may be inbound and outbound.
However, not only are they both. There still many types and categories under both of them. In this article, we will briefly explain about inbound call center services.

What is business process outsourcing?

For starters, the call center is where an agent or call center expert answers calls from potential clients and customers. Now, there are many reasons why customers call the company. One of the reasons is that they want to know how to install the products they buy. Other causes can be because they wish to inquire about a specific product or service they wish to avail.

What is type of Inbound Call Center

  • Customer services

Customer service or customer support is a kind of inbound call where agents answer customer’s queries and give them what they need and what they want.

  • Technical troubleshooting

When it comes to troubleshooting, this is where IT experts answer customer questions about something technical. It may be about a computer, laptop or smartphones.

  • Helpdesk

Helpdesk call center is the type of inbound call where agent assists the customer with their question about the product or services they are interested. The agent provides the information that they need.

  • Inbound sales

It is the process where customers representatives answer calls from customer who want to order a product or want service from the company or business they are working at.

Another example of Inbound call center services is:
Telephone Answering

Telephone Answering

Order Processing

Order Processing

Medical Answering

Medical Answering

Virtual Receptionist

Virtual Receptionist

Cellphone Answering

Cellphone Answering

Hotline

Hotline

Different businesses can use these types of calls in a call center. For example, order processing is excellent for clothing brands or online stores like Zalora or Shopify.
Another example is the suicide bombs and emergency hotline in Malaysia that use direct answer or telephone and cell phone service. It is similar to the disaster response and emergency call center service. They mostly need to be open 24/7 so outsourcing call centers will be their perfect choice.

Hospitals, hotels, and restaurants can also outsource inbound call center services. The medical answering service, for instance, is made for healthcare services and appointment management and the virtual receptionist would be great platform for the service industry, especially if the business is a big one.

Inbound Call Center

Wingo Star Inbound Call Center

Having an efficient and fast customer care customer or customer support is just as important as having a great product or service. In the absence of it, you risk losing your valuable customers to your competitors. If you are recently stricken with the demanding demand of customer support at home, why not consider outsourcing customer care support to Wingo Star Group.

Our inbound call center services offer the following expertise:

Inbound Telemarketing

Order Taking

Wingo Star Group inbound customer care services are well-established with high-tech infrastructure and combined with the presence of skilled call center agents and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services that can be tailor-made for all our customers.

Recent research shows that a large percentage of customers prefer service to answer phones directly via answering machine with pre-recorded messages, as they are cool, inaccurate and not personal.

Wingo Star Group Inbound Call Center
When your customers have their calls quickly answered by direct representative, they will continue to use your service or product and remain loyal to your brand.
Maintaining such a well-organised inbound call center requires sizeable administrative setup and a great deal of time, effort and money. Therefore most companies prefer outsourcing their inbound call centre services to Wingo Star Group. At the same time, by outsourcing a non-core business function, like inbound customer support, your company can expect to:
  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
Quickly expand your network and leverage on state-of-the-art infrastructure and technology of your vendor.

We use reliable CRM system to track and record all inbound calls as well as providing our clients prompt and professional service reports. Our inbound call services experience includes customer service and support, order taking, and much more.

Get in touch with us

We love to discuss your business needs, and answer any questions you may have.
Contact us now and we will get back to you shortly.
Summary
Inbound Call Center
Article Name
Inbound Call Center
Description
An inbound call center, equipped with latest facilities by WSG is the one that exclusively and predominately handles inbound calls, initiated by the customer is open for providing services to your business.
Publisher Name
Wingo Starr Group
Publisher Logo
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