Working Opportunities in Wingo Starr Group

WORK CULTURE & TEAM BUILDING

We pride ourselves on our people management and this is achieved through a balanced work life culture in the office environment, raising the level of happiness in our employees. By holding values in the company like a well-knit family and a respectful community, we share common goals, communication and support one another. Often at Wingo Starr, we hold functions and team building exercises to build morale, foster relationships and increase collaboration during work hours and we find that our shared passions creates a stronger, deeper and more meaningful company.

CAREER GROWTH & OPPORTUNITIES

There is so much support and attention given to our team that we assure career growth whether in the linear career trajectory or even to consider department and position changes to suit our employees type of passion for work. With the interest to grow even better as a company, we provide ample opportunities for our employees to be trained for managerial roles.

STRATEGIC LOCATION

Our BPO headquarters are strategically located in the prime area of Kerinchi and near the LRT train line, for the convenience of public transportation commuters.

Our workplace values

RESPECT & SUPPORT FOR ONE ANOTHER

STRONG COMMUNICATION & RELATIONSHIPS

COMMON GOALS AND SHARED PASSIONS

Vacancies

TELEMARKETING

JOB DESCRIPTIONS

  • To build strong customer relationship.
  • Handle outgoing and incoming prospective customers’ inquiries, building rapport, learning their needs.
  • Identify and communicate feedback from customer to management for continuous improvement.
  • To deliver and educate prospective customers on the benefits of products & services.
  • Validate & verify customer’s information & details accurately.

JOB REQUIREMENTS

  • All races are applicable.
  • Applicants should be Malaysian citizens.
  • SPM Level and above, Fresh Graduate is welcome to apply!
  • Good communication skills in Bahasa Malaysia OR English (ability to speak in Mandarin will be an added advantage).

JOB LANGUAGES

  • English, Bahasa Melayu
CUSTOMER SERVICE

JOB DESCRIPTIONS

  • To build strong customer relationship.
  • Handle outgoing and incoming prospective customers’ inquiries, building rapport, learning their needs.
  • Identify and communicate feedback from customer to management for continuous improvement.
  • To deliver and educate prospective customers on the benefits of products & services.
  • Validate & verify customer’s information & details accurately.

JOB REQUIREMENTS

  • Good communication skills in Bahasa Malaysia OR English (ability to speak in Mandarin will be an added advantage).
  • Must be energetic, positive minded and good team player.
  • Applicants should be Malaysian citizens.
  • Good work ethic, well organized and self-motivated.
  • Dedicated, results oriented, positive minded individual striving for positive results.
  • All races is applicable.
  • SPM Level and above, Fresh Graduate is welcome to apply.

JOB LANGUAGES

  • English, Bahasa Melayu
PROJECT MANAGER

JOB DESCRIPTIONS

  • Providing overall leadership to entire project team, including overseeing other functional team leaders.
  • Typical scope – Project(s) or component(s) of a larger project.
  • Communicating with internal / external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality, performing timely escalations.
  • Creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure targets are reached.
  • Following the project life cycle methodology defined under the process framework.
  • Responsible for maintaining positive and ongoing relationships with clients.
  • Taking on project supervisory responsibility and providing mentorship and coaching to an entire project team.
  • Ensuring that customer deadlines are met within project budgets.
  • Planning and integrating the work of multiple teams on a project.
  • Providing line management function and providing input on team performance and reward.
  • Identifying issues and risks in a timely manner and developing / implementing appropriate mitigation and contingency plans.
  • Reporting project status in a timely and accurate manner.

JOB RESPONSIBILITY

  • Bachelor’s degree or Diploma in Information Technology, or Telecommunications or related field.
  • Minimum 5 years of IT / Telecommunications industry experience.
  • Minimum 2 years project management experience in managing large implementation / software development projects.
  • Knowledge and experience in agile methodology would be an added advantage.
  • In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.).
  • Project management certification preferred.
  • An ability to understand and anticipate the client’s needs and provide consultancy as required.
  • Specialized project management skills in order to plan, monitor and track projects to meet the target KPIs.
  • Highly developed analytical and problem-solving skills to identify and diagnose complex problems.
  • Requires team leadership skills.
  • Requires highly developed communication skills to direct, influence and gain co-operation with team members and customers.
ACCOUNT MANAGER

JOB DESCRIPTIONS

  • Establish and maintain a professional relationship with clients.
  • Coordinate with various teams so that the customer’s expectations are met.
  • Continue their assessment of a client’s needs and business objectives.
  • Help develop initiatives to increase customer satisfaction and retention.
  • Assist all teams to meet financial targets and growth objectives.
  • Help management with company-wide strategic planning.
  • Upsell a company’s services and solutions.
  • Manage a client’s projects from beginning to end.
  • Take a client’s requirements and assist with plans to meet those requirements.

JOB RESPONSIBILITY

  • Excellent verbal and written communication skills.
  • Work well under pressure and commit to deadlines.
  • Have excellent people skills and intuitive to customer’s business needs.
  • Be well-groomed and presentable.
  • Calmly deal with customer complaints and issues.
  • The ability to work independently and within a team.
  • Good PC and software skills.
  • Basic IT and/or technical knowledge.
SALES CO-ORDINATOR

JOB DESCRIPTIONS

  • Main job to Monitor the activities of Customer Service Representative.
  • The Sales Coordinator must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
  • You must also be able to work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
  • The Sales Coordinator may also be required to produce reports on progress within the department and outline any developed strategies to improve.
  • A Sales Coordinator may be responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.
  • Reporting and coordinating with Managers pertaining CSR Activities.
  • Ensuring the Quality of Sales.

JOB RESPONSIBILITY

  • Must be educated to degree level and may also be required to hold any qualifications relating to Sales or Marketing.
  • Fluent in English to a very high standard and possess strong communication skills, as liaison with clients and colleagues is a large focus within the job.
  • Due to the volume of communication that will be required with the client, the Sales Coordinator must possess excellent customer service skills.
  • Proficient in Microsoft Office and any other software related to the Sales or Call Centre Industries.
SALES EXECUTIVE

JOB DESCRIPTIONS

  • Candidate must possess at least diploma/ advance / higher/ graduate in any field.
  • Required language English Malay, Mandarin (optional).
  • At least 1 year working experience in sales for position.
  • Required skills – computer literate, comms, negotiation.
  • Preferably junior executive specialize in sales / marketing/ business dev or equal.
  • Must posses own transportation.
  • Work independent and required to travel.
  • Teach savvy and good comms skill.

JOB RESPONSIBILITY

  • Build productive and profitable working relationship wit existing and potential clients.
  • Maintain and grown existing account by understand customer needs provide excellent customer services.
  • Identify and contact potential partner for new business opportunity.
  • Provide product and tech support to client.
  • Address partner concern and queries promptly and ensure partner satisfaction.
  • Develop competency an qualification for partners.
  • Work with development, marketing and services team to achieve revenue goals.
  • Coordinate with partners to prioritize, plan and manage business activities.
  • Review and revise business plans based on partner needs.
  • Evaluate the effective of partners marketing plans and recommend improvements.
  • Oversee partner reward and recognition programmes.
  • Participant in business review and revenue forecasting activities.

B-17-4, Level 17, Tower B (Plaza Pantai),
Persiaran Pantai Baru, Off Jalan Pantai Baru, 59200, Kuala Lumpur.

019 232 2242
enquiry@wingostarrgroup.com

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