Call Center Service Provider
Call Center Service Provider by Wingo Starr Group
- Appointment Setting
This has turned out to be a pivotal call center service provider over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.
- Cross Selling and Upselling
Cross selling and up-selling services are provided by Wingo Starr BPO. This call center service provider function helps in the expansion of the client’s market, thereby facilitating growth.
- Telemarketing Services
Telemarketing services are primarily call center service provider which deal with enhanced customer service for clients. Our BPO has been able to meet the client’s target in this regard appreciatively.
- Market Research & Survey
Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.
- Product or Service Promotion
Product promotion involves informing, reminding and persuading the customers to buy a product or service. WSG provides exclusive product promotional support to customers through Tele-services.
- Lead Generation
Lead generation means creation or generation of prospective consumer interest into a business product or services. WSG has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.
Inbound Call Center Services
- Answering Service
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Wingo Starr BPO services can do this and more. We specialize in providing effective and accurate answering services that save time and cost.
- Customer Service
Every successful business focuses on three elements of customer relationship management – customer acquisition, customer growth and customer care. Wingo Starr is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.
- Direct Response Marketing
The process of direct response marketing is offered by an inbound call center service provider. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call result in sales. WSG ensures that each incoming call is processed efficiently and appropriately by its call center representative.
- Help desk Solutions
The help desk is the central hub through which problems and issues are reported. Our BPO provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.
- Inquiry Handling
Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a service or product is given. WSG BPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.
- Tech Support Solutions
Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.
- Sales Lead Qualification
Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. WSG takes charge of your hard-earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.
- Email and Chat Support
Wingo Starr provides management of client’s email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.
Back Office Services
- Transcription Service
WSG the ultimate resource for all your transcription services offering affordable transcription services that will meet your deadline without breaking your budget. We use cutting edge technology to ensure consistent high-quality conversion of your audio-video to text output voice transcription.
- Order Taking Services
Wingo Starr BPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.
- Billing and Product Information
The skilled call center service provider agents of Wingo Starr BPO Services can be your customer’s main information source for a product or service. We are specialized in providing technical product information to its callers. WSG is your complete source for automated billing and mailing your outsourced services.
- Web Marketing Services
WSG boasts of a comprehensive web marketing services team. It ensures that we generate significant revenue for our clients and provide maximum returns on investment. WSG has acquired the expertise in providing different strategies for web marketing services.
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