Blog

Contact Center Outsourcing Checklist

Contact Center Outsourcing Checklist

Contact center outsourcing needs to consider the capability, capacity of the outsourced contact center service provider.  And you will need to consider what contact services or business process you want to outsource. The contact center is a multifaceted customer...

Contact Center Solutions Checklist

Contact Center Solutions Checklist

A contact center is a customer engagement center.  It is the focal point for all communications platforms to be managed centrally, across multiple channels in real time. A call center handles mainly voice calls.  Inbound and outbound. A contact center does that too....

Call Center Outsourcing Companies and Services Checklist

Call Center Outsourcing Companies and Services Checklist

There are many call center outsourcing companies in the world. They are mostly based in India, the Philippines, and Malaysia. These are English speaking countries, with a low cost of skilled talents. However, it should be noted that for you to manage these call center...

Inbound Call Center Services Checklist

Inbound Call Center Services Checklist

An inbound call center is a call center focuses on receiving customer service calls. The inbound calls are answered by inbound call center agents. The inbound contact center services are designed to manage customers queries.  These could be: Sales enquiries Support...

Virtual Call Center Companies Checklist

Virtual Call Center Companies Checklist

A virtual call center is a call center with a configurable call control system to distribute calls to remote call centers or customer care agents. Essentially it links home call centers to a centralized cloud call center management system. Great for home-based...

Call Center Solutions Checklist

Call Center Solutions Checklist

A call center is a place to manage customer engagement.  This is done mainly using voice calls. Through inbound calls routed to a call center agent or outbound calls done by the agents.   There are in-house centers, operated by the product companies themselves or...

Telemarketing Call Center Checklist

Telemarketing Call Center Checklist

A telemarketing call center makes cold calling outbound sales calls. It also receives inbound calls. An effective telemarketing call center uses lead generation tools or customer or prospect lists to do outbound telemarketing. The telemarketing services of an outbound...

Call Center Outsourcing Services Checklist

Call Center Outsourcing Services Checklist

Call center work is usually outsourced when there is a concern about the cost of operations and number of headcounts in a company. In many companies, the operational expense is an area of tight scrutiny by the Chief Financial Officer (CFO). In times of tight margins...

Wingo Starr Group Website Launch

Wingo Starr Group Website Launch

Wingo Starr Group Website Launch Wingo Starr Group website launch. We are proud and happy to officially announce the launch of our new website. You can now find us at https://www.wingostarrgroup.com/. Wingo Starr Group Business Process Outsource Services Main goal...

Get in touch with us

We love to discuss your business needs, and answer any questions you may have. Contact us now and we will get back to you shortly.
9am to 6pm (Mon-Fri)